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Digital Delivery Policy

Systems Bureau products are delivered digitally. Here is what to expect after payment and how to get help if access does not arrive as expected.

Last updated: August 19, 2026

The final DropFlow checkout and delivery flow is not yet connected. This policy describes the supported intended methods and must be checked against the live purchase experience before commerce launches.

1. How delivery works

After payment is successfully confirmed, a digital resource may be provided through the purchase confirmation page, a secure download or access link, or an email sent to the address used at checkout. The product page or checkout flow may provide more specific instructions.

2. Delivery timing

Most products should become available shortly after successful payment confirmation. Delivery can occasionally be delayed by payment processing, security or fraud checks, email filtering, provider availability, or another technical issue. A pending or unsuccessful payment will not trigger delivery.

3. Your email address

If delivery uses email, you are responsible for entering an accurate address and checking that you can receive messages there. If you notice a mistake, contact us with your order details. We may ask for reasonable information to confirm the order before changing delivery information.

4. If you cannot find your product

  1. Confirm that payment completed successfully and was not left pending or declined.
  2. If email is used, check spam, junk, promotions, and filtered folders.
  3. Check the address entered during checkout and search for a message relating to Systems Bureau or the product.
  4. Review the confirmation page or receipt for an access link.
  5. If access is still missing, email hello@systemsbureau.com with the order email, reference number, and product name.

5. Technical problems

When a genuine technical problem prevents delivery or use of the supplied file, we will make reasonable efforts to restore access or provide a working replacement file or link. Please describe the issue and include any non-sensitive error message that may help us investigate. Never email a full payment-card number or password.

6. Keeping access

Where the applicable Digital Product License permits it, download the product and keep reasonable backup copies. Secure links may expire or change for security and operational reasons, but you can contact us if a valid purchase needs replacement access.

7. Refunds and guarantee

If we cannot reasonably resolve a confirmed delivery failure or materially defective file, or if you wish to exercise the 14-day money-back guarantee, you are covered under the Refund Policy and applicable law.