Privacy Policy

1. Who this policy covers

This policy applies to personal information handled through the Systems Bureau website, customer support, and the purchase and delivery of our digital products. Independent services used for checkout or payment may also process information under their own privacy notices.

2. Information you provide

Depending on how you interact with us, you may provide:

• your name and email address;
• order, billing, and transaction details;
• messages and information you send when requesting support; and
• information submitted through forms that are clearly presented as active.

The newsletter field currently shown on the homepage is disabled and does not submit or collect information.

3. Information collected automatically

The current site does not use analytics scripts, advertising trackers, or non-essential browser storage. Like most hosted websites, the hosting and network infrastructure may process basic request and security data, such as an IP address, browser and device information, requested page, time, referrer, and approximate location derived from network information. This is used to deliver and secure the site and may appear in temporary technical logs.

4. Payment information

When commerce is enabled, checkout and payment providers will process the information needed to authorize and record your payment. Systems Bureau does not intend to receive or store full payment-card credentials. The final checkout provider and its privacy notice will be identified in the purchase flow.

5. How information is used

Where relevant, we use personal information to:

• process purchases and deliver digital products;
• send order, delivery, and service communications;
• answer questions and provide customer support;
• protect the site, prevent fraud, and investigate misuse;
• understand and improve the site and products when appropriate tools are implemented;
• keep required business and transaction records; and
• comply with law and enforce our agreements.

We will use personal information for marketing only where there is a valid basis to do so and will provide the controls required by applicable law.

6. Legal bases

Where laws such as the GDPR require a legal basis, processing may be necessary to perform a contract with you, pursue legitimate interests such as site security and service improvement, comply with legal obligations, or act on your consent. The appropriate basis depends on the information and purpose. If processing relies on consent, you may withdraw it without affecting earlier lawful processing.

7. Service providers

We may share information with providers that help operate the website and business, such as hosting, checkout, payment, digital-delivery, email, customer-support, security, professional-adviser, and analytics providers. They receive only information reasonably needed for their role and may act as processors or independent controllers depending on the service. We do not sell personal information.

8. International transfers

Systems Bureau serves an international audience, and providers may process information in countries other than your own. Where required, appropriate contractual or legal safeguards will be used for international transfers. Privacy protections and government access rules can vary between countries.

9. Retention

Information is kept only as long as reasonably needed for the purpose for which it was collected and for operational, contractual, accounting, tax, fraud-prevention, security, dispute, and legal needs. Different records may therefore have different retention periods. Information is deleted or de-identified when it is no longer reasonably required, subject to lawful exceptions.

10. Your privacy rights

Depending on where you live and the law that applies, you may have rights to access, correct, delete, restrict, or object to processing of your information; receive certain information in a portable form; and withdraw consent. You may also have the right to complain to a relevant privacy regulator.

To make a request, email us using the address below. We may need to verify your identity and may retain limited information where the law permits or requires it.

11. Children

The site and products are not intended for children who are below the minimum age to independently use or purchase these services under applicable law. We do not knowingly seek personal information from such children. A parent or guardian who believes a child has provided information should contact us.

12. Security

We use reasonable technical and organizational safeguards appropriate to the nature of the information and service. No internet transmission or storage system is completely secure, so absolute security cannot be promised.

13. Cookies

The current site does not intentionally set cookies or use similar tracking technologies. See the Cookie Policy for the current position and how future changes will be handled.

14. Changes to this policy

We may update this policy when our services, providers, or legal obligations change. The revised version will be posted here with a new “Last updated” date. Material changes may also be highlighted through an appropriate notice.

15. Contact

For privacy questions or requests, email hello@systemsbureau.com. The legal identity of the data controller must be confirmed before commerce or active data collection launches.